PRIVACY POLICY

Effective Date: October 20th 2024

At LetMeCare, your privacy is of utmost importance to us. This privacy policy explains how we collect, use, and protect your personal information when you use our mobile app and services. By using LetMeCare, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use LetMeCare, we may collect the following types of information:

1.1 Personal Information

• Caregivers: We collect personal data such as your name, email address, and password when you register as a caregiver.

• Patients: Caregivers register patients on their behalf, providing information such as the patient’s name and last name.

1.2 Health and Location Data

• Health Information: The app may collect fall detection and accelerometer data to monitor patient safety.

• Location Data: LetMeCare collects location data from patients to provide location-based services to caregivers. This data is collected in the background, even when the app is closed or not in use, provided the patient has consented to this.

1.3 Device Information

We may collect information about the device you are using to access our app, including IP addresses, device identifiers, and operating systems.

2. How We Use Your Information

LetMeCare uses the information we collect in the following ways:

• Caregivers: To allow caregivers to manage patient accounts and monitor their health and location.

• Patients: To alert caregivers in case of a fall, and provide caregivers with real-time location updates.

• Notifications: To send caregivers push notifications about patient status (e.g., fall alerts).

3. Data Security

We take data security very seriously. All personal data is encrypted and securely stored. Access to sensitive data, such as health and location information, is limited to authorized caregivers. Encryption is implemented for all communications between the app and our servers using HTTPS. Additionally, passwords stored in the database are encrypted to ensure the safety of user accounts.

4. Sharing of Your Information

We do not sell or share your personal information with third parties, except in the following cases:

• With Caregivers: Information about patients is shared with their registered caregivers for the purpose of monitoring their health and safety.

• Legal Compliance: We may share information if required by law, such as complying with a subpoena or similar legal process.

5. Your Choices

You have the right to:

• Access, update, or delete your data: You may request access to your personal information or request that it be updated or deleted.

• Withdraw consent: Patients can choose to disable location or fall detection services at any time within the app settings.

• Opt-out of notifications: You can manage your push notification preferences through your device settings.

6. Data Retention

We retain personal information only for as long as necessary to provide services, or as required by law. When no longer needed, personal data will be securely deleted or anonymized.

7. Children’s Privacy

LetMeCare is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you believe that we have collected such information, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: privacy@lemantechapps.com